Privacy Policy

Last Updated: 07/02/2026

St. Croix Cleaners (“we,” “our,” or “us”) is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and how we safeguard your data, including information collected when you opt in to receive SMS text messages from us.

1. Information We Collect

We may collect the following types of personal information:

• Name

• Phone number

• Email address

• Order and service details

• Delivery information

• Communication preferences, including SMS opt‑in status

• Website usage data such as IP address and browser type

2. How We Use Your Information

We use your personal information to:

• Send SMS messages regarding order status, delivery updates, appointment reminders, and account notifications

• Provide customer service and support

• Process and manage your orders

• Improve our website and services

• Communicate important service-related updates

• Maintain internal records and comply with legal requirements

3. Sharing Your Information

We may share your information only with:

• Service providers who assist with messaging, order processing, or website operations

• Delivery partners who help fulfill your service requests

• Legal authorities when required by law

We do not sell or rent your personal information.

SMS consent is not shared with third parties. Your SMS opt‑in information is used solely for sending service-related text messages.

4. Access to This Privacy Policy

We make our Privacy Policy easily accessible:

• A link is included near all SMS consent language on our web forms

• A link is included in the footer of every page on our website

• You may also visit: https://stcroixcleaners.com/privacy-policy-terms-conditions/

SMS Terms & Conditions

Last Updated: 07/02/2026

By opting in to receive SMS messages from St. Croix Cleaners, you agree to the following Terms & Conditions.

1. Types of Messages You May Receive

By subscribing to our SMS program, you may receive:

• Order status updates

• Delivery notifications

• Appointment reminders

• Account alerts

• Service-related announcements

2. Message Frequency

Message frequency may vary based on your order activity and communication preferences.

3. Message & Data Rates

Message and data rates may apply depending on your mobile carrier plan.

4. Opt-Out Instructions

You may opt out of SMS messages at any time:

• Text STOP to unsubscribe

• You will receive a confirmation message once your request is processed

All opt-out requests are honored promptly.

5. Help & Support

For assistance:

• Text HELP

• Or visit: https://stcroixcleaners.com

6. Subscriber Opt-In and Opt-Out Compliance

We support all carrier‑required keywords:

• Opt-in: Users must provide explicit consent before receiving SMS messages

• Opt-out: Users may text STOP at any time

• Help: Users may text HELP for assistance

We comply with all mobile carrier rules and honor all opt-out requests.

7. Links

Visit https://stcroixcleaners.com/privacy-policy/ for our Privacy Policy and Terms of Service.

Review Requests & Customer Feedback

We partner with third‑party platforms, including Cloutly, to send customers invitations to leave reviews about their experience with St. Croix Cleaners. To provide this service, we may share limited customer information such as your name, email address, phone number, and visit details with Cloutly solely for the purpose of sending review requests and managing feedback.

Cloutly processes this information on our behalf and does not use it for any purpose other than delivering review invitations, collecting feedback, and reporting results to us. Cloutly maintains industry‑standard security measures to protect your information.

You may opt out of receiving review requests at any time by following the instructions in the message or by contacting us directly. We do not sell or share your personal information with third parties for marketing purposes.

We retain customer contact information only as long as necessary to fulfill review‑related communications and maintain accurate business records.

By using our services, you acknowledge that we may send you review invitations as part of our legitimate business interest in improving customer experience.